Learn · Field note 05

Your rewards have a shelf life
nobody tells you about.

Field note 05 · What quietly disappears18 to 24 mocommon inactivity windows, est.
2 min readLearn
  • ✓A two-minute read.
  • ✓Plain words, no program jargon.
  • ✓What the desk does about it.

Points expire, credits reset and certificates lapse. None of it announces itself, and most of it is preventable.

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Illustrative examples: owners and conversations are fictional, figures are estimates. Not affiliated with, endorsed or sponsored by any bank, airline or hotel program. Program names and logos are trademarks of their owners, shown for identification only. Important information

Field note 05 · What quietly disappears

The note,
in four points.

01Learn

Miles expire on different clocks

Some programs expire miles after 18 months without activity, some after 24 and some never. Each one is a trap if nobody is watching.

02Learn

Credits reset on staggered dates

One premium card can carry an airline credit, a hotel credit, a monthly ride credit and a twice-yearly retail credit, each on its own schedule.

03Learn

Free night certificates lapse

A hotel card’s free night is usually valid for about 12 months. It does not roll over, and you paid for it in the annual fee.

04Learn

A small purchase can save a balance

In many programs one small earning purchase resets the inactivity clock. A balance worth hundreds of dollars, est., can be saved in a minute.

What the desk does

Know it.
Then hand it off.

✓What the desk does

Every clock on one list

The desk tracks each expiry and reset across your programs and flags it while there is still time to act.

Ask your own statements
  1. Which of your balances has been idle the longest?
  2. Do you have a free night certificate right now?
  3. Which credits on your cards reset this month?
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